Customer satisfaction and product quality is a priority at Aulterra.com and that commitment to customer satisfaction is always the standard of doing business.
Our Return Policy: When you purchase products from Aulterra.com, you have 30 days from the day you receive it to use and evaluate. If you are not completely satisfied with your purchase, then ship it back to us. Contact us for a Return Merchandise Authorization (RMA) number, which you display on the outside of the box. We respectfully reserve the right to refuse and return to sender any packages which do not display this number.
Please return the product with all of the original packaging.If you are returning an energy pillow, it must be in salable condition, clean and undamaged. We are not responsible for loss or damage of returned items.
Please return the products to our address at 560 West Canfield Ave., Suite 400, Coeur d'Alene, ID 83815. We will not issue refunds on returned merchandise if the conditions of our Return Policy are not fully met. We will assess a 15% or more restocking fee for all returned orders that do not comply with our Return Policy.
Make sure you return it by the final day of your 30-day risk-free period and that it has the RMA on the box. We stand behind our product line.
